1. Acceptance
These Terms of Service (“Terms”) are a binding agreement between you — either an individual or the legal entity you represent (“you” or “Customer”) — and L1fe AI, Inc. (“Boxes”, “we”, “us”). By creating an account, accessing, or using any Boxes service, you agree to be bound by these Terms.
If you accept these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and references to “you” mean the organisation.
2. Definitions
- “Services” means the Boxes software-as-a-service offerings, including
my.boxes.sh, the Boxes APIs, mobile and desktop applications, and any self-hosted distribution we make available. - “Customer Data” means all data, files, content, and submissions that you or your authorised users upload, transmit, or generate through the Services, including emails, documents, calendar entries, sheets, slides, files, agent prompts, and agent outputs.
- “Agent” means any AI software acting under your account, whether ours or yours, that takes actions on the Services using a capability scope.
- “Order Form” means a written agreement (including a click-through order) that references these Terms and specifies your subscription tier, pricing, and term.
3. Your account
You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activities under your account. You will promptly notify us at security@boxes.sh of any unauthorised access. You must be at least 16 years old to create an account.
4. Subscription & fees
Boxes offers three tiers: Solo (free, one user, one agent), Team ($24 per user per month or as set out on the pricing page), and Enterprise (custom-priced under an Order Form). Fees are payable in advance and non-refundable except as required by law or as set forth in an Order Form.
We may change fees with at least 30 days' notice for the next billing cycle. Annual subscriptions are non-cancellable mid-term except for material breach by us.
Taxes are your responsibility unless we are legally required to collect them, in which case they will be itemised on your invoice.
5. AI agents
5.1 Agent identity. Every agent operating under your account is issued a cryptographic identity (W3C DID) and signs each action with Ed25519. Agent actions are recorded on a tamper-evident audit log.
5.2 Capability scopes. You (or your administrator) grant agents capability scopes that bound their permissions by surface, recipient, monetary limit, and time window. Boxes enforces these scopes server-side. You are responsible for the scopes you grant.
5.3 No training. Boxes does not use Customer Data to train any model. Third-party model providers we may route inference through are bound by zero-retention, no-training contractual terms.
5.4 Agent output disclaimer. Agent outputs (drafts, summaries, suggestions) are produced by probabilistic models and may contain errors, inaccuracies, or biased content. You are responsible for reviewing and approving agent outputs before they are sent, signed, posted, or otherwise made effective. Boxes provides pre-action visibility on every agent action; the obligation to verify before approving rests with you.
5.5 Compliance with law. You will not use agents to violate any applicable law (including spam, marketing, election, financial-services, healthcare, or consumer-protection laws). You are responsible for ensuring that agent actions comply with disclosure, consent, and supervision requirements applicable to your industry.
6. Customer Data and intellectual property
6.1 Ownership. As between you and Boxes, you retain all rights, title, and interest in Customer Data. We acquire no ownership of Customer Data.
6.2 Licence to us. You grant Boxes a limited, non-exclusive, worldwide licence to host, copy, transmit, and display Customer Data solely to provide the Services to you, to provide support, and to perform analytics on aggregated or de-identified data for service improvement (never on identifiable Customer Data).
6.3 Our IP. The Services, including all software, documentation, trademarks, and design elements, are owned by Boxes or its licensors. We grant you a limited, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms and any Order Form.
6.4 Feedback. If you provide suggestions, ideas, or feedback, you grant us a perpetual, royalty-free licence to use it without obligation to you.
7. Acceptable use
Your use of the Services is subject to our Acceptable Use Policy, which is incorporated by reference into these Terms. We may suspend or terminate access for material violations.
8. Self-hosted deployments
If you have licensed Boxes for self-hosting under an Order Form, you are responsible for the operation, security, availability, and maintenance of the infrastructure on which you run the software. We will provide updates, security patches, and support as set out in the Order Form. We do not have access to your self-hosted environment unless you grant it.
9. Confidentiality
Each party will protect the other's Confidential Information with the same degree of care it uses to protect its own (and at least reasonable care), use it only to perform under these Terms, and not disclose it except to employees and contractors bound by confidentiality obligations. Customer Data is treated as your Confidential Information.
10. Term and termination
10.1 Term. These Terms begin when you accept them and continue until terminated.
10.2 Termination for convenience. You may cancel your account at any time from the admin settings. Monthly plans remain active through the end of the paid month; annual plans remain active through the end of the paid term.
10.3 Termination for breach. Either party may terminate for material breach if the breach is not cured within 30 days of written notice (or immediately for breach of confidentiality, AUP, or IP rights).
10.4 Effect of termination. Upon termination, your access to the Services ceases. You may export Customer Data for 30 days after termination, after which it will be permanently deleted, except as required by law or as needed to fulfil audit-log retention obligations under our DPA.
11. Warranties and disclaimers
11.1 Service warranty. We warrant that the Services will perform substantially as described in our documentation and will be provided with commercially reasonable skill and care.
11.2 Disclaimers. EXCEPT AS EXPRESSLY SET OUT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT AGENT OUTPUTS WILL BE ACCURATE OR COMPLETE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) US$100. THESE LIMITATIONS DO NOT APPLY TO BREACHES OF CONFIDENTIALITY, INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
13. Indemnification
13.1 By Boxes. We will defend you against third-party claims that the Services infringe a valid patent, copyright, or trademark, and pay damages finally awarded, provided you notify us promptly, give us sole control of the defence, and reasonably cooperate. We have no obligation for claims arising from Customer Data, your modifications, or combinations with non-Boxes products.
13.2 By you. You will defend us against third-party claims arising from Customer Data, your breach of the AUP, your violation of law, or your agents' actions, and pay damages finally awarded.
14. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
15. Dispute resolution
15.1 Informal resolution. Before filing a formal claim, both parties agree to attempt to resolve the dispute by good-faith negotiation for 30 days following written notice.
15.2 Arbitration. Any unresolved dispute will be resolved by binding arbitration administered by the American Arbitration Association in San Francisco, California, under its Commercial Arbitration Rules. Judgment on the award may be entered in any court of competent jurisdiction.
15.3 Class action waiver. Disputes will be resolved on an individual basis; class, collective, and representative actions are waived to the maximum extent permitted by law.
15.4 Carve-out. Either party may seek injunctive relief in court for breaches of confidentiality or IP rights.
Note: residents of jurisdictions where class waivers or pre-dispute arbitration clauses are unenforceable (e.g., certain EU consumer-protection regimes) retain their applicable rights under local law.
16. General provisions
- Modifications. We may modify these Terms with at least 30 days' notice for material changes; non-material changes are effective on posting. Continued use after the effective date constitutes acceptance.
- Assignment. Neither party may assign these Terms without the other's prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
- Force majeure. Neither party is liable for delay or failure due to causes beyond reasonable control.
- Entire agreement. These Terms, the AUP, the DPA (if applicable), and any Order Form constitute the entire agreement and supersede prior agreements on the subject matter.
- Severability. If any provision is unenforceable, the remainder remains in effect.
- No waiver. Failure to enforce any provision is not a waiver of future enforcement.
- Notices. Notices to Boxes: legal@boxes.sh; notices to you: the email on file for your account.
Questions about these Terms? Email legal@boxes.sh.